Tuesday, March 17, 2026
POWER & THE POWERLESS
Saturday, May 8, 2021
A DIGITAL MIGRATION
I still remember when I first encountered the Internet, via a dial-up router that took twenty minutes to start up and connect. This was a world before Google and Facebook, when search engines didn’t exist and the only social media were chat rooms and something called Orkut that made me feel as exposed and vulnerable as walking alone into unknown territory. There were no mobile phones, smart or otherwise and no laptops. Everything was on a lumpy desktop computer, which most of us shared between our families and friends. Our time online had to be negotiated and monitored due to the high expense of landline phone connections and the need to keep the shared telephone free and available.
As exciting as it seemed then, it never occurred to me to want more. I think we were all more easily satisfied then.
Over time, I discovered the use of the Internet for research on my college assignments and learned how to navigate the early search engines with carefully constructed search phrases. I don’t think I thought they could be any better. They were already so much faster than scouring through a huge library of books through reference catalogues. And I was proud of my developing search skills.
Then Google and Facebook came. By then I was working in an advertising agency. We worked on desktop computers in offices and had clunky mobile phones we used sparingly, more like security blankets than communication devices. The Internet lived at the office since none of us could afford the required speed for those data connections. Some of us even went in to work on weekends to check our Facebook pages and some of us felt it was a good enough motivation for any extra work we were assigned. I remember my friends complaining about their restricted access and feeling happy that an advertising agency couldn’t restrict the Internet if they wanted us to learn more about consumer behaviour.
I don’t remember wanting to bring the Internet home. It was a relief to be back in my room at the end of the day, with the office emails far away. I had a TV and so many books I could escape into. I even had a quirk that made me take long detours to avoid crossing my office building on holidays and weekends that I wasn’t working. I didn’t need any reminders of what might be awaiting me on a manic Monday morning.
The free weekends were lazy late mornings that stretched into drowsy afternoons and evenings. We got excited about seemingly scarce things like picnics, concerts and matches, building up the anticipation of meeting friends who were visiting from other cities and going out with the family once a week. We used to get bored, a feeling that seems to have become extinct.
The smartphone and laptop arrived in India as a corporate tool, a perk I was given with a promotion and one I was not too happy about. A Blackberry had only one advantage over a regular phone and that was access to office emails. I knew this wasn’t so I could leave the office early and still respond to emails. The Blackberry was to ensure that my work followed me wherever I went. Now there would be no excuse and no escape. I learned I had to put it away in a drawer if I wanted to sleep uninterrupted through the night.
The quick multiplication of social media added the elements of entertainment and socialising to the digital world. Newer smartphones developed with so many user-friendly apps. Then e-commerce arrived and we tentatively dipped our toes in, as we worried about all the ways it might let us down or drown. I was a reluctant early adopter – not jumping in because I was wary for myself but coaxing myself forward for the sake of my profession. Once the early hurdles were cleared, the convenience of the digital world was addictive. I enthusiastically took to net banking when it saved me from bureaucratic processes and timelines.
We still had a distinction we drew between offline and online. Though almost everything offline had a corresponding digital avatar, we still clung to what we called the ‘real’ world.
The Covid pandemic has pushed us into a mass digital migration much as wars and famine in the past have led to migrations to other geographies. Only this time the new world we find ourselves in is already familiar to us. We have had to disregard the barriers of privacy, data security and trust now that physical safety is at so much risk offline. Virtual interactions are safer so we cling to technology, even if some of us still feel uncomfortable with it.
Most of our focus has been on working from home with a laptop with a web camera or even just a tablet or smartphone. We worry that work has moved firmly into the home space but we don’t realise that the truth is that we have moved more completely into the digital world.
Almost anything we do now is through the Internet. News, entertainment, shopping, payments, financial transactions, interacting with friends, networking, family events on Zoom, teaching, learning, exercising, even our quintessentially Indian time pass.
Our lives are now more digital than physical and as this second wave rises up, they will only become more so.
Whenever this pandemic ends, what will be left of our ties to the offline world? Will we visit it, taking digital vacations to return nostalgically to an obsolete world we once knew and loved? Or will we be so firmly entrenched in the digital space that we won’t want to switch off or even know how to?
Monday, April 12, 2021
THE PANDEMIC PARADOX
Friday, April 12, 2019
PERFECTION AND POLARISATION
Monday, April 9, 2018
FAKING AND BREAKING NEWS
Technology is disrupting our lives at an unprecedented pace and we’re all struggling to catch up, afraid of becoming irrelevant or left behind. We’re reeling from the expose of how Facebook data played a role in manipulating the elections in one of the most technologically advanced countries in the world. Yet, would any one of us seriously consider deleting our Facebook profiles? How else could we stay connected to myriad acquaintances we can’t or won’t call or meet face to face?
Social media is already integral to many of us today. We remember a time without it as one of deprivation and can’t quite imagine how we might manage without it today.
It feels comfortable to expect technology companies, government regulators and activists to sort this out for us while we wait in a sort of limbo, some of us shunning and some of us embracing social media, with most of us somewhere in the middle.
When Mark Zuckerberg finally broke his silence on the Cambridge Analytica data scandal, he candidly admitted that he couldn’t have imagined when he set out to create Facebook that one day he would be held accountable for possible election fraud. Just as none of us can imagine that one of our profound insights or frivolous musings, joyful sharing or pretentious posing on Facebook, Twitter or Whatsapp could be held against us in a job interview or even a legal court. Yet, this is happening and we must be aware of the danger even when we don’t quite understand it.
I’m not a fan of the gun lobby in America but they made a critical point about intent when they embraced the slogan, “Guns don’t kill people. People kill people.” It doesn’t work so well in their context – people do kill significantly less people if they don’t have access to guns. But this insight in the context of technology has a much greater impact – Technology doesn’t manipulate people. People manipulate people. And this is something that will hold true even if technology is removed from the equation.
Self-interest is a reality for all of us. We all sometimes have feelings and opinions we feel pressured to hide from the disapproval of the society we inhabit. Why should we expect other people to be any different? Everybody lies. The most dangerous lies are the ones we tell ourselves because we believe them.
Does election fraud and voter manipulation not happen in technologically disadvantaged countries? If anything, it happens more. The myth we believed was that it didn’t in so-called developed countries – that Americans and Europeans had evolved to a level of integrity the rest of the world must aspire to. This scandal and the role played by social media has served to unmask the subtlety and sophistication with which manipulation is engineered. Gossip and rumour mongering have always been around, only the tools they use to spread have evolved.
In a desperate attempt for survival, traditional media is being styled as the hero in the war against fake news on social media. Yet, the fact remains that they are not above faking news either. Remember propaganda? History has shown how often and how effectively many governments used control over the news media of their times to spread misinformation and influence outcomes in their favour.
We know how strictly the government of China regulates the Internet in their territory. Do we believe they leave traditional media alone to speak the unfavourable truth? If anything, traditional media must have been easier to regulate when we saw them as trustworthy news sources. Just as social media makes it more easy to spread fake news, it also makes it much easier to spot fake news because now the seeds of doubt have been planted and we already feel wary.
Technology companies, governments and activists probably will and must hold themselves accountable for this breakdown in trust. But we as individuals must also ensure that we do not complacently put the blinders of trust back on.

